Kroger

Had to wade through a group of 6 or 7 employees smoking and blocking the sidewalk in front of the store. All were engrossed in a conversation and in their cigarettes while blowing a huge cloud of smoke in the faces of all trying to shop. Had to step into the street to try to avoid them as they were blocking the sidewalk in front of the store. Rude, disgusting, and indifferent are the words that come to mind. More than this is the fact of the health hazard it presents for people like me who have a heart condition. I complained to a clerk at customer service and got a bored and offended look for my trouble. She obviously didn't want to be bothered. Don't come here if you're expecting courtesy, they don't know what the word means.

I placed a pick up order today pick up time was 2:30 -3:30 At 3:10 Kroger's called me a man name Q claiming he was a manager and he wanted to know when I was coming to pick up my order. I told him when I got theret I get it. He then called back 2 different times. When I went to get the order I was left just sitting there, so I left to go get my children. When I came back In 20 mins for a order that Kroger's kept calling me about they brought it out 15 mins later. There was only one car there to get a pick up. So they were not busy. I asked to speak to a manager, wyn lady man came to the phone, when I asked her when did Kroger's start calling customers rushing customers to come pick up their orders. She said she didn't know. She was not helpful at all. She was very very rude and she hung up in my face as she laughed about my experience. This management and employees at this location is very lazy rude, nasty attitudes, they never have no registers open ,when u go in the early 7am morning the employees have a attitude if u shop in the store before 9. Because they have to open a drawer. So it's a lot of huffing and puffing. And throwing your groceries around. I have spoke to several managers at this location that don't do nothing pass taken a complaint on the phone. The managers and employees are friends so that explains all the dismissive behavior. The store stay having homeless people harassing customers coming in and out the store. Employees are seen standing in circles outside the store smoking cigarettes instead of In The store working like they get paid to do. This location needs to be shut down. They act like where bothering them to come to this location to shop.

I would like to thank the kind employees who go over and beyond for the customers. I wish I knew names but I never got the chance to ask. They know exactly who they are. The ones that work at registers and especially the self check out workers and buggy men. Y’all are awesome and carry the true value of customer service. I rated only four stars because I would like to see more fresh produce out because a lot of it is going bad quickly if not already bad looking. I see this every time I shop!

I don't know why this kroger is like this, but it is just a lower quality kroger than the others. Even though this is closer, we usually end up going to Fountain City. It is dated, doesn't have a butcher or other services, has less selection, and I have found the prices are actually HIGHER than the other kroger. If you just need a quick stop for something basic, it is fine... but Kroger should definitely revamp this location.

Every single time I order a pick up from this location it’s wrong. They are always forgetting my items I paid for. One time in December they completely forgot to even get the refrigerated items which was quite literally half of my order. The past few months it’s been a nightmare. Last night was my last straw, I will be ordering pick ups from other locations from here forward. I even did a review asking to be contacted by management from my last order disaster and was never contacted.this location needs to retrain the young lady doing pick up orders, the older lady hasn’t gotten my orders wrong.